CONDITIONS

Our Transfer Service

- For airport arrival transfers, TourbyUs drivers will wait for up to 60 minutes after the scheduled flight arrival time unless notified of a delay or other circumstances. If the driver leaves due to no communication and you miss the transfer, you will receive a full refund.
- For airport departure transfers, it is the customer's responsibility to verify the agreed pick-up date and time and ensure arrival at the airport departure terminal at least two hours before the scheduled flight departure. TourbyUs does not accept responsibility for missed flights in such cases.

Bookings and Reservations

- When booking a service, customers are required to pay at least 20% of the total amount upfront. The remaining balance must be settled after the tour concludes.
- TourbyUs reserves the right to cancel any booking if payment has not been made according to the above conditions.
- Booking requests are centrally processed and communicated to customers via phone and email.
- All booking requests are subject to availability with TourbyUs and are not considered confirmed until officially confirmed by TourbyUs. Upon receipt of a booking request, clients will receive an email acknowledging the request. Once confirmed by TourbyUs, clients will receive another email containing the booking confirmation and payment details.

Our Payment Methods

TourbyUs accepts the following payment methods:
- Bank Transfer;
- Credit/Debit card;
- MBWay
- Cash

Customer Changes and Cancellations

- Any changes to booking details must be communicated through the website’s contact page or via email to tourbyus.portugal@gmail.com before the service date. Changes will only take effect upon our verification, approval, and subsequent confirmation to the customer.
- Cancellations made up to 24 hours before the scheduled start time of the contracted service will receive a full refund.
- Cancellations made less than 24 hours before the scheduled start time of the contracted service will not be eligible for a refund.

Cancellation of the Services by TourbyUs

Prior to the commencement of services, TourbyUs reserves the right to terminate the service if prevented from fulfilling it due to unavoidable and exceptional circumstances. In such instances, the customer will receive a full refund for the service.

Contacts

- It is the customer's responsibility to provide a correct email address and ensure that emails sent by TourbyUs are read and acknowledged.
- If TourbyUs is unable to contact the customer on the day of the service due to incorrect contact information provided, no refunds will be issued.

Copyright

- TourbyUs holds the copyright, both moral and economic, for all works it creates. Any use, reproduction, copying, publication, or disclosure of these works without the express permission of TourbyUs is prohibited.
- No intellectual property rights can be claimed by anyone who shares or uses our work, even if proper attribution is given.

Privacy Policy

All information collected is kept confidential and used solely by TourbyUs. For additional details regarding our Privacy Policy, please visit the "Privacy Policy" page.